A+ Computer Technician - Altamonte Springs, FL
? Installs, assembles and configures computers, monitors, network infrastructure and peripherals such as printers, scanners and related hardware; pulls cables and rewires or directs the rewiring of cables as required for new installations and office reconfiguration.
? Troubleshoots problems with computer systems, including troubleshooting hardware and software, e-mail, network and peripheral equipment problems; makes repairs and corrections where required.
? Acts as a technical resource in assisting users to resolve problems with equipment and data; staffs a centralized help desk to facilitate exchange of information and advice; implements solutions or notifies outsource providers as required.
? Makes hardware and software acquisition recommendations including helping users assess needs and providing justification for equipment and services.
? Assists in instructing City staff in the use of standard business and administrative software, including word processing, spreadsheets and database management; provides instruction or written documentation where required.
? Assists with the planning, design, research and acquisition of new or upgraded hardware and software systems; maintains current knowledge of hardware, software and network technology and recommends modifications as necessary; and,
? Performs other duties of a similar nature or level.
Equivalent to completion of two years of college-level coursework in computer science, information technology or a related field and two years of general computer installation, maintenance and repair experience; or, an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job as listed above.
Knowledge of: (at entry)
? Computer hardware, software and peripherals such as central processing units, servers, monitors, cables, network systems, printers, plotters and modems.
? Functions, operations and technology related to City financial, business and administrative applications and related hardware and software.
? Current technology related to city applications, networks and telecommunications and the equipment and software required to maximize system support.
? Procedures for installing, configuring, upgrading, troubleshooting and repairing applicable software, hardware and peripherals.
? Principles, practices, hardware and software related to the establishment and maintenance of LAN?s and WAN?s.
? Techniques for explaining technical concepts and procedures to non-technical users.
Skill in: (at entry)
? Installing, configuring and upgrading operating systems and software, using primarily standard financial, business and administrative application practices.
? Installing, configuring, assembling and repairing computers, monitors, network infrastructure and peripherals such as printers and related hardware.
? Monitoring the City?s LAN?s and WAN?s
? Troubleshooting and solving hardware and software problems.
? Instructing users on new or upgraded computer applications and hardware
? Using initiative and independent judgment within established guidelines and procedures
? Organizing own work, setting priorities and meeting critical time deadlines
? Communicating effectively with co-workers, subordinates, superiors, the general public, representatives of public and private organizations and others sufficient to exchange or convey information.
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